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Cleaning Company: From Chat Chaos to a Reliable Process

01

About the client

Scale

Small cleaning company

Market

Local market

Context

All requests were handled manually in messengers. The old website couldn't accept online bookings.

02

How we worked

01

Audit

2-3 weeks

02

Strategy

1 week

03

Implementation

2-week sprints

04

Reporting

monthly

03

Challenge

All requests came through personal messages, often lost. The old website was a static brochure.

04

What we did

Built a new website with a booking form, connected to CRM, ran Google Ads on dedicated landing pages.

05

What we did per channel

01

Website development

New site with a clear booking form: service type, area, instant estimate. Connected to CRM.

02

Google Ads

Separate campaigns for specific cleaning types with dedicated landing pages.

03

Automation

Leads flow directly to CRM, statuses update automatically, no manual handling.

06

Outcome

A trackable process runs from ad click to confirmed booking.

Before

Requests lost in WhatsApp

→

After

Reliable process from click to booking

07

Project team

DeveloperGoogle Ads specialist

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Cleaning Company: From Chat Chaos to Process · alesch.tech